Requests from authorities

Effective 30 September 2026

This page is for police, prosecutors, courts and other public authorities seeking information about ProxChat users. It also tells ProxChat's users what we do when such a request arrives. If you use ProxChat and need help, write to support@proxchat.chat instead.

Who we are

ProxChat has no office, staff, servers or legal representative anywhere outside the European Union. Requests sent to any other address, by phone, or in person are not answered.

In short

• We never disclose user data on an informal request. An email, phone call, message, visit or letter is not enough on its own.
• Authorities outside the European Union must go through Estonia. We answer only a request that reaches us from the Estonian authorities through mutual legal assistance.
• We disclose nothing for conduct that is not a crime in Estonia, or where disclosure could expose someone to persecution, including for their relationships, sexuality, gender identity, religion, belief or political opinion. This applies whatever offence a request names.
• We tell the person concerned, unless an Estonian or EU order lawfully forbids it, or telling them would put a life or a child at risk.
• We record every request, including those we refuse, and intend to publish how many we receive each year.

Authorities in the European Union

European Production and Preservation Orders under Regulation (EU) 2023/1543 are received by Machariel OÜ as its own designated establishment, registered with the Estonian Consumer Protection and Technical Regulatory Authority (TTJA). Send them through the EU's decentralised IT system or the European Commission's web interface, or to lawenforcement@proxchat.chat, in English or Estonian.

Estonian authorities: requests must have the legal form Estonian law requires for the data concerned. For the content of messages, that is normally a court authorisation.

Orders under the Digital Services Act (Art. 9 and 10) are acknowledged on receipt and acted on as the order and Estonian law require.

Authorities outside the European Union

We cannot answer requests for user data from authorities outside the European Union directly, whatever form they take, including court orders and subpoenas. Under the EU's data protection law, a decision by a court or authority outside the EU can only lead to a disclosure through an international agreement such as a mutual legal assistance treaty. Please submit your request through mutual legal assistance to the competent authorities of the Republic of Estonia.

Emergencies

If there is an imminent risk of death or serious physical harm, write to lawenforcement@proxchat.chat with "EMERGENCY" in the subject, and also contact the Estonian Police and Border Guard Board (Politsei- ja Piirivalveamet), who can reach us through established channels. We may then disclose the minimum the emergency needs to the Estonian police.

We verify every request, emergencies included, through the authority's official channels — never through contact details given in the request itself. Urgency makes us verify faster; it never lets us skip that step.

What we will not do

• Answer requests about "everyone near a place", "all users who…", or any other group. Requests must name specific accounts, data and dates.
• Give ongoing access, monitoring, interception, keys or accounts to any authority.
• Keep data longer than our published periods for anyone, except under a valid preservation order from an EU authority or through the Estonian authorities.
• Report users to any authority for their private conduct.

What exists to be requested

We can only produce what we hold, and we hold little. The full list and how long each item is kept are in our privacy policy. In particular:

• No exact location, and no location history. A position is rounded to a grid of roughly 280 metres before it is stored, only the latest one is kept, and it is deleted 30 days after it was last updated.
• Server logs, which include IP addresses, and backups are deleted after 14 days.
• No contacts, call records, payment data or data from other apps.

We report child sexual abuse material to the Estonian police on our own initiative, and credible threats to someone's life or safety as the Digital Services Act requires.